The Heritage is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Heritage Golf & Country Club is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that Heritage is required to communicate to our customers. We recommend that you keep this information for future reference.

If you have any questions in relation to privacy, please contact us via email or write to our Privacy Manager, at PO Box 5014, Wonga Park Victoria 3115.
Please take some time to read through this statement and understand our position on privacy.

How is my personal information collected, generally?
How we use your personal information?
Personal information collected from our websites - Cookies
When we disclose your personal information
Help us to ensure we hold accurate information
You can access your personal information
How can I control my personal information?
How secure is my information?
What else should you know about privacy?

Heritage Websites
This privacy statement applies to the websites which are owned and operated by Yarra Valley Golf Pty Ltd (ABN 98 066 632 479) under the following domain names:-
Websites www.heritage.com.au, www.heritageyv.com.au and www.hgcc.com.au

How is my personal information collected, generally?
Heritage collects personal information in a number of ways, including:
- directly from you, when you provide information by phone or in application forms, or when you submit your personal details to us through our web sites (e.g. during www.heritageyv.com.au registration forms);
- from third parties such as our related companies, credit reporting agencies or your representatives;
- from publicly available sources of information; or
- from our own records of how you use your Heritage services.

How we use your personal information?
Your personal information may be used to:
- verify your identity;
- assist you to subscribe to our products and services;
- provide and improve the services you require through a number of media;
- administer and manage those services, including charging, billing and collecting debts;
- inform you of ways the products and services provided to you could be improved;
- conduct appropriate checks for credit-worthiness and for fraud;
- research and develop our products and services;
- gain an understanding of your information, business and advertising needs in order for us to provide you with better products and services; and
- maintain and develop our business systems.

Your personal information may also be used by The Heritage to market its services to you. If you do not wish us to contact you to do this, please contact us via email or on 9760 3344.

Personal information held by The Heritage may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, occupation, username or password.

If you choose not to provide us with certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

In relation to marketing and promotional material sent via email, we will send such material only if you elect to receive it (i.e. opt-in) or if it is provided in response to your request. You can indicate your opt-in preference on our web sites.

Personal information collected from our websites
When applying for membership, or submitting information on some of our web sites, we'll collect details such as your name, email address, geographic address and may also collect information from you regarding your personal interests. Some of this information is essential for us to be able to respond to your requests and, as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will also be prompted when submitting a form if mandatory data has not been completed. Other types of information, such as your age and gender, are collected to help us profile who is using our services and what their interests are. Information of this type is optional - you need only provide it to us if you wish to do so.

You may be asked to provide Heritage with personal information on our websites when you:
- send us your comments or suggestions;
- report a technical problem;
- register with a site;
- update your listing details;
- request sales and advertising information.

We value your trust in our websites. For extra protection, we have processes in place, so that whenever a page is requested from our website, we record the time, date and URL of the request, along with information on the browser software that is being used.
In all cases, the primary purpose in gathering information on our website users is to gain a better understanding of your needs and wants, and develop new and innovative solutions.

Cookies
Heritage provides products and services via our various web sites. When you visit our sites, our web servers can record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our web sites and monitor their performance.

Heritage may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for our web sites to remember your preferences. As such, cookies are designed to improve your experience of our web sites.

In some cases, cookies may collect and store personal information about you. Heritage extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

The Heritage also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the Internet to uniquely identify them within the global network. Heritage collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

When we disclose your personal information
In order to deliver the products and services you require, Heritage may disclose your personal information to organisations outside Heritage. These organisations carry out:
- printing and delivery activities;
- customer enquiries and database maintenance;
- mailing systems;
- billing and debt-recovery functions;
- information technology services;
- marketing, sales and telemarketing services; and
- market research.

Your personal information is disclosed to these organisations only in relation to Heritage providing our products and services to you. Further, Heritage takes reasonable steps to ensure that these organisations are subject to obligations of confidentiality or privacy in relation to the protection of your personal information.

We may also disclose your personal information to:
- your authorised representatives or your legal advisers (eg when requested by you to do so);
- credit reporting and fraud-checking agencies;
- credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- organisations who manage our business and corporate strategies, including:
- a transfer/sale of all or part of our assets or business (including accounts and trade receivables); and
- managing our corporate risk and funding functions (eg securitisation).
- other organizations as required or authorised by law..

Help us to ensure we hold accurate information
Heritage takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information we hold depends to a large extent on the information you provide. That's why we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to personal information such as your name or address.

You can access your personal information
You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please contact us via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it You may be required to put your request in writing for security reasons.

The Heritage reserves the right to charge a fee for searching for, and providing access to, your information.

How can I control my personal information?
Users are not required to register on Heritage's websites in order to use them. In certain cases, registration will provide more information and enhance the user experience. This registration is an option only and will not restrict you from using other aspects of the site.

Our commitment is to provide you with the opportunity to 'opt-out', access or correct any information you have submitted online to Heritage or any one of its affiliate sites. Please refer to the appropriate site and page to request your changes. When notified and requested, Heritage will remove any personal identifiable information from the current operational systems.

How secure is my information?
Any personal information that you submit to our websites is held with the strictest confidence. The information you submit to Heritage is used only for the purpose stipulated at the time that the information is collected. Heritage is required by law not to reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information that you may have provided to us unless we have your express consent to do so.
Exceptions to this include:
- where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and
- where Heritage is required to provide information in response to subpoenas or warrants or other legal process, including requests from the Australian Stock Exchange.

What else should you know about privacy?
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet Cafe. You, as an individual, are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email or in chat sites), this information can be collected and used by others. In short, if you post personal information in publicly accessible online forum you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and/or any account information. Please be careful and responsible whenever you are using the Internet and Heritage or any of its affiliated sites.

How to contact us
If you have any queries in relation to privacy, please contact us on 03 9760 3344 between 9.00am and 5.00pm, Monday to Friday. Alternatively, you can write to our Privacy Manager at PO Box 5014, Wonga Park VIC 3115 or by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This email address is being protected from spam bots, you need Javascript enabled to view it

The Heritage Golf & Country Club Privacy Statement April 2004.
The Heritage Golf & Country Club ABN 98 066 632 479